TERMS + CONDITIONS

Privacy Policy

The privacy of our clients is important to us and always taken very seriously. Your personal information will never be shared. Social media is our main marketing avenue, so you may see certain parts of your styling process being shared on Instagram, this website, or other social platforms with anonymity. This includes but is not limited to styled outfits, Pinterest boards, mood boards, clothing picks, and behind the scenes moments. Your full name, face, and social media handles will always be kept private unless you give permission to share any of those elements.

Cancellations and Refunds

Styling packages are always final sale and nonrefundable. A 72-hour grace period will be given for any styling service after purchasing. Should you need to change your mind for any reason during that time, a full refund will be provided minus applicable credit card processing fees and any styling fee associated with services that were completed during that time. That fee will be determined case-by-case, and depend on how much time had already been spent on your service in that time.

Holds

Due to the seasonal nature of our styling services, no service can be put on hold partway through and resumed in a later month or season. However, we understand that major life events can come up unexpectedly. Should a major life event occur, we will discuss putting the service on hold for a set amount of time. No hold is guaranteed, and will be determined case by case. Should you decide to halt your service part-way through due to non-major events or a change of heart, you are choosing to forfeit the rest of your service and no refunds will be given.

Rescheduling Appointments + No-Shows

Please give 24 hours notice if you need to reschedule a call, in-person appointment, or virtual meeting. If a virtual meeting or call is cancelled within less than a 24 hour window more than twice, that meeting will be cancelled altogether and no refund or alternate service will be given. If an in-person appointment is cancelled within less than a 24-hour window more than once, it will be cancelled altogether and no refund or alternate service will be given. In the event of a no-show to any call, virtual meeting, or in-person appointment, The Life Styled reserves the right to cancel that appointment altogether without rescheduling, and no refund or alternate service will be given. If you desire to reschedule that service for a new date, an additional fee will be charged.

COVID-19 Safety

We are taking COVD-19 very seriously. If your styling package includes in-person sessions, Catherine will only come to your home if she and her family are completely healthy. She will arrive with a mask on, and always sanitize her hands in the beginning and throughout the session. If she or anyone in her family show symptoms within two weeks prior to your appointment, she will either obtain a negative test or before coming to your house, or reschedule for two weeks after any symptoms have been present in her home. We also ask that you follow the same protocols.

Safety

It is the responsibility of the client to ensure that his or her home is a safe environment for in-home appointments. The Life Styled reserves the right to cancel a service (in person or not) at any time should it be deemed or suspected unsafe to carry through with that service.

Security + Damages

The Life Styled is not responsible for any lost packages, damaged orders, or returns. We will not keep your credit card information on file and are not responsible for any security breaches on the part of online stores and websites you shop with during the styling service. We are not responsible for your website login information, and suggest that you take your own security measures to keep all of these items safe.

Client Satisfaction

Your satisfaction is very important to us, and we take pride in our ability to provide clothing choices that you will love based on the work we do to get to know you and your needs. For Closet Overhaul clients, should you feel unsatisfied with all of the clothing items presented to you, and don’t feel there is enough to choose from to be able to order at least 10 items that you’re excited to try, we will reassess and provide you with another round of up to 30 selections. After that, any extra selections will come in the second round where we “fill in the blanks,” which is the final round of selections that the service includes.

Closet Overhaul - Hours and Limits

The Closet Overhaul is a one-time styling service. You will be provided with one main round of 90+ pieces, and one round of “fill-in-the-blanks” selections. These recommendations can only be based on reasonable criteria and using items that are readily available in current store selections. Special requests for hard-to-find, one-of-a-kind, or out-of-season pieces are an additional charge. Hours spent on your service are not to exceed 25. The final round is meant for making sure you have the key pieces you need for the season we started the process in, and not for launching into a new season of clothing with a different set of needs. If you are looking to be styled for a new season at the end of your service, a new package will need to be purchased.

Long Term Styling - Hours and Limits

For long term styling clients, services are ongoing and based on your needs during our time together. Hours spent on each client are not to exceed 5 hours per week on average. Should you require more time, it will be available for an additional fee. There is a reasonable limit on the amount of styling that can be done in each timeframe, depending on how many months you purchase at once. Here is what you can expect:

3 MONTHS - One major overhaul and any special events or needs that come up on top of that.

6 MONTHS - One major season overhaul (spring or fall), one minor season round (summer or winter), and any special events or needs that come up on top of that.

12 MONTHS - Two major season overhauls (spring and fall) and two minor season rounds (summer and winter), and any special events or needs that come up on top of that.

There will not be any last minute loading of styling right at the end of your service in an attempt to “squeeze” styling for future months out of your package.

Ordering and Returns

You have two choices of how you would like to handle the purchases. Both options are included in your Closet Overhaul or Long Term Styling package.

1. You order. After we send you your personal shopping list with styled outfits, you are then free to place the actual orders on your own time. This way, you don’t have to share any of your private information and can use your own website logins. It gives you more control over the ordering process, including budget, which sites are being ordered from, and the exact pieces that are being ordered.

2. We order. If you are looking to be more hands off in the process and want to take a “surprise me” approach, we will handle the ordering for you. After you’re presented with the clothing selections and have had a chance to review them, we will take over from there and order everything we think will work best from the list. This is done using your credit card and store logins (if you have them - if not, we will create them on your behalf), to make returns easy.

Returns are the responsibility of the client. However, we offer a full service add-on that includes ordering, receiving shipments, budget tracking, and returns for Portland and Los Angeles clients who are doing in-person appointments. This is also available for clients who are having us travel to you.

Communication

In order to ensure a successful experience, effective communication is important. During our time working together, you can communicate with Catherine via text, voice messaging, recorded videos, phone, e-mail, and your scheduled calls or appointments. Catherine will be available to respond during business hours - 9am-5pm Monday-Friday. While she will always do her best to respond right away, please allow her up to 24 hours to get back to you. Your participation and responsiveness are also an important part of our services. Please respond to our messages within 24 hours as well, and give as much information as we need in order to ensure a smooth process without any unnecessary delays. If there is a lapse in communication on the part of the client for longer than 7 days, we reserve the right to cancel any part of the service without rescheduling or refund.